You reached out to me again, this time with Verizon’s promise in writing. You did, and the company agreed to credit you for the $291 phone call. I suggested that you contact Verizon Wireless via chat. The point being, there’s no way to prove you were correct about not calling Jamaica. You also might have accidentally dialed a number - although it’s unlikely that you would be on the phone for 121 minutes. Someone could have taken your phone while you were asleep.
Maybe someone gained access to your account. It’s hard to know what happened with that Jamaica call. If you don’t get anywhere, you can always appeal your case to a Verizon Wireless customer-service executive from my consumer-advocacy site. Having something in writing is extremely helpful. There’s no record of the content of your call. Verizon records its phone calls for “quality” assurance, but you don’t have access to the recordings, which puts you at a disadvantage. Although the company strongly prefers a phone call, I would resist the temptation. To solve this problem, you want to put it in writing.
Verizon pay my bill code#
It’s not that difficult if you use a short security code to unlock your smartphone. I have three kids, and they are always trying to gain access to my phone. If you have grandkids running around the house, you wouldn’t want one of them to prank call someone in the Caribbean. Use a security code or a fingerprint to guarantee that only you can use the device. ) It feels like with these high rates, and your inability to block calls, your phone is a money trap, waiting for you to butt-dial China.Īnother way to ensure that no one uses your phone is to lock it down. (You can read about how Verizon’s international calls work on its website. There ought to be a way to disable your ability to make an international long-distance call from your cellphone, but as far as I can tell, there isn’t. But why would you if you never call Jamaica? Now, you could have reduced that rate by signing up for a monthly call plan. Is that rate reasonable? I leave that to you and my readers to decide, but I think I know the answer. You say there were other “associated” costs with the call that brought your total to $291. The standard pay-per-minute rate to call Jamaica from the United States without a calling plan is $1.99 per minute. So what to do? First, let’s talk about the price of a 121-minute call to Jamaica on your cellphone. I’m sure the cellular carrier’s records show a call made from your account to Jamaica, but I’m equally sure that you didn’t call anyone in Jamaica. That’s a difficult “she said/he said” kind of situation.
Verizon Wireless says you made the call you say you didn’t. Bernice Lu, Kula, HawaiiĪ: You shouldn’t have to pay for a call you didn’t make. I pay my bill automatically through my credit card, and I didn’t discover the charge until I received my credit card bill. I want all associated costs for this call dropped. I’m 75 years old and am usually in bed by the time that call was supposedly made. A representative claimed that I had called Jamaica and talked for 121 minutes. I called Verizon’s customer-service department, which put me on hold to consult with its fraud department. Q: I have a fraudulent charge on my bill from Verizon Wireless for an international call I never made.
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